Managing people in today's work world - it's one of the toughest challenges we face. Once upon a time, it was enough to plan organize and control human resources. Time however, has taught us some tough lessons. Expectations have changed. Our people have faces and names with hopes and dreams and lives that sometimes come crashing in on their ability to perform. It takes human skills to interact in an environment this dynamic. It takes leadership to motivate and inspire others to contribute. We've upped the ante. Let me ask you then, when is it that you got that human skills training?