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| Developing Customer Loyalty |
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| Loyal customers are emotionally attached to your brand and services. And for ROI, loyal customers are the best referral sources for growing new business. This track explores the relationship between internal and external customer loyalty. Talent management for customer loyalty includes how your leaders become service coaches, how your talent executes effective service recovery to create loyalty, and how to partner with customers to innovate products and services. You'll learn why becoming customer-driven takes more than developing skills; it includes developing processes and systems for a customer-driven culture that reduces the variance in performance across organizational units. |
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| HRCI Certification Credits |
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Each HCI Webcast is approved for 1 hour of recertification credit toward
HCI's Human Capital Strategist designation (HCS) and may be eligible for
credit toward PHR, SPHR and GPHR recertification through the Human Resource Certification
Institute (HRCI). For more information about HRCI,
please click here.
For more information about HCI's designations
please click here.
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| Past Webcasts, White Papers, and Ebriefings |
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