The organizations that take an integrated approach to attracting, acquiring, training, developing, deploying and retaining their high potential employees will vastly increase their chances of being industry leaders. Breaking down the silos between HR, Organizational Development and line and executive managers to ensure that people with the necessary skills are present in key roles to deliver on short- and long-term business goals will keep the organization at the forefront of its industry.

The best performers understand the importance of closely aligning the organization's workforce and its strategic direction and they have systems in place to support this across every level of the enterprise. This track will look at the best approaches to integrating each of the aspects of talent management into a whole much greater than the sum of its parts

This webcast will focus on organizations that see their customer satisfaction as a direct link to their bottom line-a concept that seems wholly obvious and yet is often sidelined to the sphere of the sales group. We'll examine real life examples and see how corporations are driving both their customer profitability and simultaneously their employee loyalty by creating customer-centric cultures.